Q: Is local pickup an option?
Due to OHS regulations Just Bar Stools is unable to facilitate pick up from our warehouses; all items are delivered via our courier network.
Q: What payment methods are accepted?
We accept Credit Card - Visa, MasterCard or AMEX (without surcharge).
Q: Is it safe to use my credit card online?
This website features first rate security compliance and an encrypted connection. For details on our website's security click the icons at the bottom of this page.
Q: I don't need a "Set of" stools, can I order individually?
When a product is labeled as a "Set of" they are packaged together and cannot be separated.
Q: What height bar stool do I need?
We have created a guide to help calculate the ideal seat height for your space. Visit our Size Guide for details.
Q: How can I find out more about a product?
After clicking on a particular product a gallery of images will be presented along with a description and list of features. The product's measurements can be found in the features list or image gallery. If additional information is required our customer support team can be reached via the "Contact Us" page or "Live Chat".
Q: How do I track my order?
You will receive periodic email updates relating to your delivery - sent to the email used at checkout.
Q: Do I need to be home for delivery / Can the courier call?
If delivery is attempted and no one is available a notification card will be left that provides instructions on how to retrieve your items.
Our carriers are not able to call before delivery. You will receive a shipping confirmation email that contains tracking information within 24 hours of your items leaving the warehouse.
If your order is overdue please check its status on the carrier's website using the tracking details provided in your shipping confirmation email as delivery was most likely attempted and the card misplaced. This will also provide instructions on how to accept your items.
*For further details please visit our Shipping Guide.
For full details please visit our Warranty & Returns page.
If additional information is required our customer support team can be reached via the "Contact Us" page or "Live Chat".
You should have approximately 25-30cm of free space between the seat and the underside of the bar/counter top for your legs to comfortably fit.
Measure the height from your floor to the underside of the bar/counter top then subtract the space for your legs (25-30cm) to determine the optimal seat height.
A product's measurements can be found in the features list or image gallery. If additional information is required our customer support team can be reached via the "Contact Us" page or "Live Chat".