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Warranty & Returns

Warranty Claims: Repair | Replacement | Refund

A minimum 12 month warranty is applicable to all products unless stated otherwise (in the unlikely event that the item arrives damaged it must be reported via our online warranty claim form within 6 working days of receiving the item).

It is recommend that you keep the original product packaging. If an item is required to be sent back to us and the original packaging has been discarded, the customer will bear the responsibility for safely packaging the product. Warranties are provided in accordance with Australian Consumer Law.

Click here to submit a warranty claim and one of our customer service representatives will be in touch with you shortly. 

Return Requests: "Change of Mind"

We’re committed to helping you find that perfect piece. After receiving your item, if you decide it isn’t right for your space, or you just changed your mind, we understand.

We handle return requests (“change of mind”) on a case-by-case basis with the ultimate goal of satisfying our customer. Any return requests can only be considered when submitted within 30 days of receiving your item.

Please note that some of our commercial and made-to-order products cannot be returned due to “change of mind” and therefore we must adhere to standard legislation policy under these circumstances.

Click here to submit a return request and one of our customer service representatives will be in touch with you shortly to advise on the eligibility of request, provide further instructions and quote any costs associated with the return.

For faulty, defective or damaged items that you would like to return please submit a Warranty Claim.
Size Guide

"Extra Tall": Seat height of 80cm or more

 

You should have approximately 25-30cm of free space between the seat and the underside of the bar/counter top for your legs to comfortably fit.

Measure the height from your floor to the underside of the bar/counter top then subtract the space for your legs (25-30cm) to determine the optimal seat height.

A product's measurements can be found in the features list or image gallery. If additional information is required our customer support team can be reached via the "Contact Us" page or "Live Chat".